PRIVACY POLICY

Kevlar Performance & Rehab

Last Updated: June 19, 2026

www.kevlarperformance.ca

This Privacy Policy explains how Kevlar Performance & Rehab ("we," "our," or "us"), located at 6-4104 Fairview St, Burlington, Ontario, Canada L7L 4Y8, collects, uses, and protects your personal information when you visit our website at www.kevlarperformance.ca or use our services.

Personal Information You Provide

• Name, phone number, and email address

• Date of birth and health history (for clinical intake forms)

• Appointment details and scheduling information

• Payment and billing information

• Any messages or inquiries you send us

Information Collected Automatically

• IP address and browser type

• Pages visited and time spent on our website

• Referring website or search terms

• Device type and operating system

We collect this information using cookies, log files, and web beacons (also called tags or pixels). Cookies are small data files placed on your device that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.

SMS and Marketing Consent

If you provide your mobile number and opt in to receive text messages from Kevlar Performance & Rehab, we collect your phone number and consent status. SMS consent is collected separately from any other form submission and is never a condition of receiving care or services.

2. How We Use Your Information

• To book, confirm, and manage your appointments

• To send appointment reminders via email or SMS (with your consent)

• To send marketing messages, promotions, or clinic updates (with your express consent)

• To process payments

• To improve and optimize our website and services

• To screen for potential risk or fraud

• To comply with legal and regulatory obligations

3. SMS Messaging

If you opt in to receive SMS messages from us:

• You may receive appointment reminders, booking confirmations, and follow-up messages

• You may receive promotional messages if you have given separate express consent

• Message frequency varies

• Message and data rates may apply

• Reply STOP at any time to unsubscribe. Reply HELP for help.

• We do not sell or share your mobile number with third parties for their marketing purposes

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care (with your consent)

• Third-party service providers who help us operate our website and deliver services (bound by confidentiality agreements). For example, we use Wix to power our website and Jane App to manage bookings.

• Google Analytics, which helps us understand how visitors use our site. You can read about how Google uses your information at https://www.google.com/intl/en/policies/privacy/, and opt out at https://tools.google.com/dlpage/gaoptout.

• Government or regulatory authorities where required by law, including to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights

5. Behavioural Advertising

We may use your personal information to provide you with targeted advertising or marketing communications we believe may be of interest to you. To learn how targeted advertising works, visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using these links:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services through the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

6. Do Not Track

Please note that we do not alter our site's data collection and use practices when we receive a Do Not Track signal from your browser.

7. Data Retention

We retain your personal information for as long as required to provide services, comply with legal obligations, and resolve disputes. Clinical records are retained in accordance with Ontario healthcare regulations.

8. Your Rights

Under applicable Canadian privacy law (PIPEDA and provincial legislation), you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Withdraw consent for marketing communications at any time

• Request deletion of your information where legally permitted

To exercise any of these rights, contact us at info@kevlarperformance.ca.

9. Cookies

Our website uses cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies. Some features of our website may not function properly if cookies are disabled.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

12. Minors

The site is not intended for individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with the revised date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, would like to make a complaint, or wish to reach our Privacy Compliance Officer, contact us:

Kevlar Performance & Rehab Attn: Privacy Compliance Officer 6-4104 Fairview St, Burlington, Ontario, Canada L7L 4Y8 Phone: (289) 707-3399 Email: info@kevlarperformance.ca Website: www.kevlarperformance.ca